Refund Policy

Effective Date

Effective: April 18, 2026

Overview

Mi Bella Medical Spa is committed to your satisfaction and to honest, transparent billing. Because medical and aesthetic services vary in nature, refund eligibility is determined by service category as outlined below.

1. Consultations

• Complimentary consultations: No charge, no refund applicable.
• Paid consultations: Refundable in full if cancelled at least 24 hours before the scheduled appointment. Within 24 hours of the appointment, the consultation fee is non-refundable but may be applied as a credit toward the same service if booked within 60 days.
• If the consultation fee was scheduled to be applied to a treatment that the patient is determined ineligible for, the fee is fully refundable.

2. Injectables Already Administered

Once an injectable treatment (neuromodulators such as Nabota, dermal fillers, Sculptra, PDRN, biostimulators, lip filler, etc.) has been administered, the service is considered rendered and is non-refundable. This is consistent with industry standard because the product cannot be returned to the manufacturer once it has entered the body.

If you experience an outcome that does not meet expectations, please contact us within 14 days. We will schedule a complimentary follow-up assessment with your provider, who may recommend a no-cost touch-up at their clinical discretion (subject to product availability and clinical appropriateness).

3. Prepaid Packages & Service Bundles

• Unused sessions in a prepaid package are refundable on a pro-rata basis at the standard à-la-carte price for sessions already used. The refund equals the amount paid minus the full retail value of services rendered.
• Packages are non-transferable to other patients.
• Packages must be used within 12 months of purchase. Unused sessions after 12 months are forfeited unless an extension is granted in writing.
• Promotional or discounted packages may be subject to specific refund terms disclosed at the time of purchase.

4. Weight-Loss Subscriptions (Compounded Semaglutide)

Pricing & Payment Sequence

Pricing reflects the medication subscription. The medication fee is charged only after a licensed prescriber evaluates you and determines that semaglutide is clinically appropriate. The initial consultation fee is separate and disclosed at booking.

Cancellation Window

• You may cancel your weight-loss subscription at any time by giving written notice at least 7 calendar days before your next scheduled billing/refill date. Cancellations take effect at the end of the current billing cycle.
• Cancellations received less than 7 days before the next billing date will take effect at the end of the following cycle, and the next cycle's medication (if already compounded and shipped) is non-refundable.
• Once compounded medication has been dispensed by the pharmacy and shipped to the patient, it is non-returnable and non-refundable, in accordance with state and federal law.
• Membership/program fees (separate from medication costs) are refundable on a pro-rata basis for any unused full months remaining in the term.

5. Refund Method and Timing

• Refunds are issued to the original payment method whenever possible (credit/debit card, HSA/FSA card, or bank account).
• If the original method is unavailable, a check will be mailed to the patient on file.
• Refunds are processed within 7–10 business days of approval. Depending on your bank or card issuer, the funds may take an additional 3–7 business days to appear in your account.
• We do not charge processing or restocking fees on approved refunds.

6. How to Request a Refund

Please submit your refund request in writing within 30 days of the original transaction. Include your full name, date of service, transaction amount, and the reason for the request.

Refund requests are reviewed by our practice manager and answered within 5 business days.

7. Disputes

If you disagree with a refund decision, you may request a written review by emailing the practice manager. We are committed to resolving concerns fairly and promptly. Initiating a chargeback before contacting us delays resolution and may result in suspension of services pending dispute resolution.

8. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be posted on our website with the effective date shown above.